Q. How does your business model work?

Ans. Panchoo Jewels is a vertically integrated manufacturing enterprise, where we oversee every aspect of jewelry production, from design and gemstone cutting to final assembly, within our own facilities. Our dedication is to deliver intricately crafted jewelry, rich in vibrant colors and adorned with exquisite decorative elements, all at competitive prices, in line with our commitment to affordability and quality.



Q. I'm uncertain about trusting independent online sellers. How can you assure me of your credibility?

Ans. Panchoo Jewels stands as a wholly-owned subsidiary/brand under the esteemed Panchoo Jewels LLP. Panchoo Jewels has been a pioneering force in gemstone exports, now emerging as a prominent designer fine jewelry brand. As proud members of esteemed institutions like the International Colored Gemstone Association (ICA), and Gems and Jewellery Export Promotion Council of India (GJEPC), our presence in their membership listings ensures our credibility as a reputable and easily verifiable entity. We have in-house GIA Graduates in design, gemstone and diamonds.



Q. Could you specify the types of stones you work with?

Ans. Specializing in an array of natural gemstones and diamonds, our collection features a variety of options such as Diamond, Emerald, Ruby, Sapphire, Tanzanite, Aquamarine, Amethyst, Rubellite, Turquoise, Tourmaline, Garnet, Opal, Spinel and more. Our dedication to authenticity ensures that only 100% natural gemstones are incorporated into our jewelry designs, with no synthetic or lab-created substitutes utilized. We specialize in unique cuts and original design oriented shapes.



Q. Are the diamonds used in your jewelry entirely natural?

Ans. Absolutely, we exclusively utilize 100% natural diamonds in our jewelry, avoiding any synthetic variants such as CVD or lab-grown diamonds. Our diamonds are responsibly sourced through Mine-To-Table process to uphold ethical standards. At Panchoo Jewels, we meticulously select the highest quality natural diamonds, renowned for their superior color, to adorn our jewelry pieces, ensuring an exquisite finish.



Q. Are your gemstones real? Where do these gemstones come from?

Ans. At Panchoo Jewels, our commitment to authenticity and ethical sourcing is reflected in every facet of our business. Our jewelry designs showcase only 100% Natural gemstones, responsibly procured through our Mine-To-Table Process. While our primary sourcing regions include Colombia, Brazil, Africa, India, and Sri Lanka, we remain vigilant in ensuring ethical practices throughout our supply chain. Rest assured, every gemstone in our collection is sourced with integrity from conflict-free zones worldwide.



Q. Do you specialize in bulk orders, or do you primarily focus on online retail?

Ans. Indeed, our company specializes in catering to the demands of both wholesale and retail customers within the jewelry market. While our online platform caters to individual buyers, we also provide tailored solutions for wholesale clients. Through our website and active participation at International Gems and Jewellery Trade Shows globally, we streamline the process for bulk orders. This ensures a convenient and efficient purchasing experience for businesses seeking to procure our products in larger quantities to serve their clientele needs.

Q. Do you accommodate personalized requests?

Ans. Absolutely, we offer a comprehensive customization service for our jewelry line. Whether you desire a singular custom piece or wish to place a larger order, we're equipped to handle your specific requests with care and precision. Feel free to contact us directly to discuss your customization requirements further.



Q. What is the purity of gold in your jewellery?

Ans. We provide gold purity options in both 14k and 18k.



Q. Can we order multiple quantities in a particular gemstone style?

Ans. Indeed, our expertise lies in the realm of natural colored gemstones. We specialize in crafting distinctive cuts and innovative designs tailored to our clientele's preferences



Q. Can we have a special message engraved on the jewellery?

Ans. Absolutely, you can avail our bespoke services for engraving after completing your purchases.

Q. What are the shipping fees and choices available?

Ans. Experience seamless and swift shipping with our Express Shipping service, designed to prioritize efficiency and convenience. Your order will be delivered within 7-10 working days after production and shipment. Since all orders are made to order, please allow approximately 12-15 working days for preparation before shipping. Opt for Express Shipping for an additional $50 for orders under $1999, or enjoy complimentary Express Shipping for orders exceeding $2000. For comprehensive details on shipping and delivery, please visit our shipping policy page.



Q. To which countries do you provide shipping services?

Ans. We proudly offer worldwide shipping, ensuring that our products can reach customers across the globe with efficiency and reliability. We provide shipping services to all countries where the export of finished fine jewelry is legally permitted.



Q. Why is international shipping so expensive?

Ans. We endeavor to optimize costs wherever feasible. Nonetheless, it's imperative to acknowledge that shipping expenses lie beyond our direct influence. Furthermore, given the inherent value of gems and jewelry exports, mandatory insurance is typically incorporated into the pricing structure of various shipping options.



Q. When will you send my order?

Ans. Kindly be advised that all our products are crafted on a made-to-order basis, with an approximate production timeline of 12-15 days. Consequently, orders will be dispatched within this timeframe following receipt of payment. In the event of any delays for reasons beyond our control, we will promptly notify you. Please be aware that weekends and government holidays are excluded from the calculation of business working days.



Q. How can I track my order?

Ans. Once your order has been shipped, you will be provided with a tracking number for your parcel. You can then use this tracking number to monitor the progress of your shipment by visiting the website of the designated carrier, such as FedEx, UPS, or any other specified carrier.

Q. What payment options do you have? How can I Pay?

Ans. We offer multiple convenient payment options to accommodate our customers' preferences. For international transactions, we facilitate secure payments through our HDFC / ICICI Bank payment gateway, providing the convenience of credit or debit card payment options. While domestic transactions within India can be made using all major credit and debit cards, including Visa, Mastercard or Rupay Card. Additionally, net banking is accepted for seamless transactions. For wire transfer payments, bank account details can be provided upon request.Please don't hesitate to reach out to us for assistance—we're here to help.

Q. Is it safe to send my credit card information through the web?

Ans. Rest assured, your online transactions are fully secure. As the world increasingly embraces e-commerce, prioritizing cyber security is crucial. Your provided information is shielded from prying eyes, as it passes through a 128-bit SSL server, which effectively encrypts your card details, ensuring utmost protection



Q. How do I buy on EMI? (Need to be checked with payment gateway)

Ans. Yes, you can avail the Panchoo Jewels EMI facility. EMI facility is subject to KYC clearance

Q. What is your return policy?

Ans. We offer a 7-day return policy, commencing from the date of delivery.


Q. How can I return my order?

Ans. For inquiries and comprehensive information on returns, please refer to our Return and Refund Policy page. If you need additional assistance or have any questions, please don't hesitate to contact us directly. We're available to provide personalized support and address any concerns you may have.