Welcome to Panchoo Jewels ("we," "our," "us"). We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or make a purchase from our website https://panchoojewels-com.myshopify.com ("Site").

By using our website, you agree to the practices described in this Privacy Policy and our Terms & Conditions.

1. Information We Collect

When you use our Site, we may collect the following types of personal and non-personal information:

A. Personal Information

• Full Name
• Shipping and Billing Address
• Email Address
• Contact Number
• Payment Information (processed securely via third-party gateways like Shopify Payments, Razorpay, etc.)
• Order History
• IP Address and Device Information

B. Automatically Collected Information

We may automatically collect information such as:

• Browser type and version
• Time zone setting
• Pages visited
• Products viewed
• Referring websites
• Cookie data (See Cookies section)

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Manage payments, returns, and refunds
• Provide customer support and respond to inquiries
• Communicate order updates, offers, and promotions (with consent)
• Improve user experience and website performance
• Prevent fraud, protect data, and comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties as outlined below:

• Service Providers: Including Shopify, payment gateways, shipping partners, email marketing platforms, and analytics tools.
• Legal Obligations: If required by law, legal process, or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transition.

4. Data Security

We adopt commercially reasonable technical, organizational, and administrative security measures to protect your personal information. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent (where applicable)

To exercise these rights, please contact us at sales@panchoojewels.com.

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

• Remember your preferences and login details
• Understand site traffic and interactions
• Personalize your shopping experience

You can control or disable cookies through your browser settings, but doing so may affect site functionality.

7. Third-Party Links

Our website may include links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices. We encourage you to review their respective policies.

8. Children's Privacy

We do not knowingly collect or solicit information from individuals under the age of 18. If you believe a minor has provided personal data, please contact us for prompt removal.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the website after changes means you accept the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Panchoo Jewels LLP
sales@panchoojewels.com
1330. Sanghoko Ka Rasta,
Kishanpole Bazar, Jaipur – 302003
Rajasthan, India