• 7-day hassle-free return policy with a valid receipt.
  
• Required items for return: original billing invoice, bar code tag (if applicable), product certifications (if applicable), product box, and labels.
  
• Eligibility: Unused, undamaged, in original packaging.
  
• Exceptions (Non-Eligibility): Signs of damage, wear and tear, alterations, resizing by non-affiliated jeweler, or discrepancy in product design from website.
  
• Custom Order Policy: 50% non-refundable deposit for custom orders.

Refunds:

• Approval notification via email.
  
• Refund subject to quality confirmation and complete packaging verification.
  
• Refund initiated via bank transfer, deduction of transfer charges.

Refund exclusions:

• Excludes shipping, duties, and taxes paid by buyer.
• Custom clearance duties and taxes deducted from approved refund value for return parcel receipt.

Late or missing refunds:

• Bank processing times may vary.
• Contact us at sales@panchoojewels.com if refund not received.

Exchanges:

• Replacement for defective or damaged items only.
• Email us at sales@panchoojewels.com for exchange requests.